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Privacy Policy​

Privacy PolicyShipping PolicyReturn & Exchanges Policy

Privacy Policy

Last Updated: 27-02-2025

At Sutairu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us. 

1. Information We Collect

We may collect the following types of information: 

  • Personal Information: Name, email address, phone number, shipping address, and payment details. 
  • Order Information: Products purchased, order history, and preferences. 
  • Technical Information: IP address, browser type, device information, and browsing behavior. 
  • Communication Data: Messages, feedback, and inquiries submitted through our website or customer service. 

2. How We Use Your Information​

We use your information for the following purposes: 

  • To process and fulfill your orders. 
  • To communicate with you about your orders, updates, and promotions. 
  • To improve our website, products, and services. 
  • To personalize your shopping experience. 
  • To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with: 

  • Service Providers: Payment processors, shipping companies, and IT support. 
  • Legal Authorities: When required by law or to protect our rights and safety. 
  • Business Transfers: In the event of a merger, acquisition, or sale of assets. 

4. Data Security

Y​our trust is our priority. We take every precaution to protect your personal information by implementing industry-standard security measures, including encryption, secure servers, and restricted access. While we strive to safeguard your data, please note that no method of transmission over the internet is entirely risk-free. We continuously work to improve our security practices to ensure your information remains safe and confidential.


5. Your Rights

You have the right to: 

  • Access, update, or delete your personal information. 
  • Opt-out of marketing communications. 
  • Withdraw consent for data processing (where applicable). 
  • To exercise these rights, please contact us at oursutairu@gmail.com. 


6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. 

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 

Email: oursutairu@gmail.com

Phone: +91 6309113183

Address: 10-26, Near Hanuman Temple, Narmetta, Janagoan, Telanga. 506167

Shipping Policy


1.Shipping Location
We currently ship exclusively within India. If you have any questions or special requests, please contact us at oursutairu@gmail.com, and we’ll be happy to assist you.

2.Processing Time
  • Orders are processed within 1-2 business days after payment confirmation.
  • During peak seasons or sales, processing may take slightly longer. We appreciate your patience!

3.Shipping Options and Timeline
We currently offer Standard Shipping, with delivery typically within 5-7 business days. Please note that delivery times are estimates and may vary depending on your location.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and chosen shipping method.
  • Free Shipping: Enjoy free standard shipping on orders over 2000 Rupees.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Use this number to track your order on our website or the courier’s platform.

6. Delays and Lost Packages

While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances (e.g., weather, customs, or carrier issues).

If your package is lost or significantly delayed, please contact us at oursutairu@gmail.com, and we will assist you.

7. Returns and Exchanges

If you need to return or exchange an item, please refer to our [Return & Exchange Policy].

Return & Exchanges Policy

Last Updated: 27-02-2024

1. Eligibility

Items must be returned or exchanged within 14 days of delivery.

Products must be unused, unworn, and in their original condition with tags attached.

Proof of purchase (receipt) is required.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products marked as "Final Sale" or "Non-Returnable."
  • Products purchased on sale are not eligible for return.
  • Items that have been used, washed, or damaged after delivery.

3. Return Process

Step 1: Contact us at oursutairu@gmail.com to initiate a return or exchange. Please include your order number and reason for return.

Step 2: Pack the item securely in its original packaging.

Step 3: Ship the item to the address provided by our team.

4. Exchange Process

  • Exchanges are subject to product availability.
  • If the desired item is unavailable, we will issue a refund or store credit.

5. Refunds

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery.
  • We will provide a replacement or refund at no additional cost.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).